SAN TAN HYUNDAI ACHIEVES #1 STATUS FOR 2011

SAN TAN HYUNDAI ACHIEVES #1 STATUS FOR 2011……AWARD PRESENTATION TO BE HELD MARCH 22

Hyundai Motor Company recently named Earnhardt San Tan Hyundai in Gilbert the #1 volume Hyundai store in Arizona for 2011, which is the 3rd time it has won this award in recent years. San Tan Hyundai, which has been located in the San Tan Motorplex since April 2008, sold more new Hyundai’s in 2011 than any other dealer in Arizona.

The official award presentation will be held at San Tan Hyundai on March 22, starting at 11:30 a.m. Several Hyundai Motor Company executives and Earnhardt family members in attendance. Lunch will be served afterwards.

General Manager Tom Scheurn says there are several reasons why the dealership has succeeded. “Hyundai Motor Company manufactures the best vehicle I have ever sold”, most of my friends and relatives drive them, said Tom. “The vehicles seem to sell themselves, when a customer drives one it is much easier for them to decide. It’s really great to sell vehicles that hardly ever come back with any issues.” Scheurn said that San Tan Hyundai has sold 4,000 new Hyundai’s since the dealership opened April 15, 2008. Their goal is to compete for the title of the largest Hyundai dealer in the nation.

Scheurn further stated, “The philosophy of our founder, Tex Earnhardt, has always been to treat people how he would want to be treated, and if you make them happy they will not only come back but will refer their friends and relatives! I think when people come in and see the brand new state-of-the-art facility; they know the commitment we have towards our customers. We have a great location on Val Vista and the 202 and Hyundai is consistently moving forward with modern design and technology. Currently Hyundai has the most fuel efficient vehicles in America and truly the best warranty of any manufacturer.”
Tom Scheurn grew up in the Valley and met the Earnhardt’s while competing at a junior rodeo. Hal, (Tex’s oldest son) and Tom roomed together while competing for the Central Arizona College rodeo team. Tom earned his SAG card at 18 years old and appeared in several local and national commercials. He continued to ride rough stock in the PRCA for over 20 years while he sold cars during the week days. He was an Arizona Junior Rodeo Bull and Bare Back Riding Champion and in 1985 he won the Turquoise Circuit Bare Back Championship. Tom is a 35 year Earnhardt employee and was born and raised in the East Valley area. He and his wife, Tamy, have 5 children and 11 grandchildren.

“We are all very pleased to again achieve the honor of being the #1 Hyundai dealer in Arizona,”Scheurn said. “We will continue to do our best not only as a sales leader, but also a leader in customer satisfaction. With the commitment from Hyundai to keep us stocked with inventory and to continue their aggressive marketing strategies, I am excited about what the future will bring for Earnhardt San Tan Hyundai.”

San Tan Hyundai Not Not Providing Great Service

I wanted to write this email to express how much I appreciate the good service I have been receiving from the Service department at San Tan Hyundai. I just got my oil changed today and this paper was on my car seat, it said to contact if I did not get good service, but I really wanted to contact you to let you know that I HAVE received outstanding service and would like to make sure it is noted. Of course, if the survey comes my way I will be happy to fill it out, but just in case it doesn’t, again, I wanted to make it is known the high level of service I received is much appreciated.

This morning I drove up and was immediately greeted by Mario Macias, who was friendly and welcoming. He was more than willing to assist with my service needs and was very knowledgeable. The other man who was working this morning, I believe his name is David, has been there before and extremely customer service driven. While I was waiting in the lounge I noticed him interact with other customers and he was giving top notch service.

I just cannot say enough how much I value the service that is given every time I come into San Tan Hyundai. I am only three months into my relationship with the company, but feel I am in the best hands. I did my research before buying my car and visited several other locations, this was the first one I felt TRULY comfortable with. From Barry Olken, who walked me through the initial sales to Aaron who assisted me with my car alarm installation. To David and Mario in the service department, I am simply overwhelmed by the high level of customer service that has been given EVERY visit. I appreciate this excellent customer service so much and will tell everyone I can! You have a Hyundai customer for life!

Thank you again for such a wonderful experience!

Elizabeth E.

Customer Letter – San Tan Hyundai Restores Vehicle and Builds Customer Satisfaction

2010 Hyundai Genesis Coupe

2010 Hyundai Genesis Coupe

There are few things more disappointing than getting into a car accident right after buying a new car; but that’s exactly what happened to one of our customers. Fortunately the vehicle took most of the damage. San Tan Hyundai was able to restore her vehicle to “better than new” condition, and earned a “lifelong client” in the process.

Dear Mr. Scheurn,

I purchased a Hyundai Genesis Coupe in May of 2010 from your dealership. The buying process was not only very simple, your salespeople made it fun (especially Jesse and RJ). A few months after I purchased my new car, I was rear ended causing several thousands of dollars worth of damage. Usually when you buy a vehicle and drive off the lot, you, as a person, are forgotten about. When I arrived the day of the accident I was amazed at the level of genuine care I received from both Jesse and the other associates. Earnhardt’s fixed up my car like new and helped pay my deductible, which simply warmed my heart. Since then, I have brought my car in for normal servicing, and each time I come, I feel like I am visiting family. There are always smiles and open armed greetings. I actually look forward to my oil changes because I will be able to chat and laugh while my car is worked on.

Recently, I had to bring my car back in to have the engine mounts fixed. Aaron Higginbotham has been my service advisor since the beginning and I think he is fantastic! He always remembers my car’s history and is very honest when he tells me what is wrong with my car. It is reassuring to be able to trust your service agent; especially since I do not know much about cars. Also, after an accident your car is never the same and it can be scary to drive afterwards. I completely truest the work that has been done and feel reassured in its safety.

I wanted to write a letter for a while now stating my feelings about your employees and the company. The last time I picked up my car from servicing on 1/3/12, I realized how much was put into fixing my car. I knew it was time to write this letter. My car was running so much better after the work performed, I even think it runs better than the day I drove it off the lot! As well, my car was not only washed – but detailed!

Please know that you have a lifelong client and I will definitely be purchasing all my vehicles from San Tan Hyundai. This is all due to the people mentioned in this letter and I wanted to bring their names to your attention.

Thank you once again for everything!

Sincerely,

M.
(Name omitted per customer’s request)

Elantra Named 2012 Car of the Year

2012-Hyundai-ElantraAnd the accolades keep rolling in…

  • A jury of 50 independent North American automotive journalists evaluated each of the new cars introduced last year and chose the 2012 Elantra as the Car of the Year.
  • Hyundai’s media website, www.hyundainews.com, won a prestigious EPPY™ Award from Editor & Publisher magazine.
  • Veloster earned the title of “Best Economy Car” in Bloomberg’s recent “Best Drives of 2011.”
  • Veloster earned a GOOD DESIGN™ Award in the Transportation category for its innovative, unique 3-door design, presented by The Chicago Athenaeum: Museum of Architecture and Design.

San Tan Hyundai #1 in Arizona for Second Straight Year

San Tan Hyundai Gilbert AZSan Tan Hyundai started 2011 strong, and they finished strong. After becoming the first Hyundai dealership in the region to reach 1000 sales back in September, San Tan Hyundai capped off the year by finishing first in Arizona in volume sales for 2011. With over 1600 sales for the year, this is San Tan Hyundai’s 2nd straight sales title.

General Manager, Tom Scheurn attributes the success of the dealership to their commitment to customer satisfaction. “There’s just so far you can get with having the best deals. Everyone has great deals,” says Mr. Scheurn. “It’s personal service and making sure we pay attention to the details that sets us apart from the competition. We treat every single customer that walks through our doors as if they’re family. Our deals are just a bonus.”

With the recent release of the sporty and affordable Hyundai Veloster, and the growing popularity of the luxurious Equus, the Hyundai brand is making huge strides in the marketplace. While most auto manufactures saw moderate growth in sales this year, Hyundai’s numbers have soared. The quality and variety Hyundai now offers seems to be grabbing the attention of lots of Americans.

To see the latest line-up of new Hyundai vehicles and to experience the San Tan Hyundai difference, visit San Tan Hyundai in Gilbert off of Val Vista and the San Tan Freeway.

San Tan Hyundai Service Adivsor Goes Above and Beyond

Our service advisor, David Killingsworth, has continued to go above and beyond the call of duty, he is always thinking one step ahead of me, and takes the time to listen to all concerns, and address all issues. When the vehicle is ready he goes out of his way to explain what was done to the vehicle, and what he feels needs to be done in the near future. On my last visit, there was an issue with having my vehicle done by a deadline which was just made, however when it was nearing the deadline (due to a family trip to disney) David called me to let me know there was a chance my vehicle may not be done, when he called he already had a plan ‘B’ in place with a large rental vehicle to accomidate me and my family is needed. I feel that David has always gone above and beyond, and he truly is an asset to this dealership. He has provided me with the best service experiences that I have ever had with a dealership, and I look forward to working with him in the future as a repeat customer.

Have all of your advisors learn from David about providing a positive customer experience.

- Denise G.

Quality and outstanding customer service converts long-time Honda owners

Here’s a fantastic letter from Donna and Richard Bradford, proud new owners of a Hyundai Genesis. From the greeting, to sales, to finance, to the post-sale service, the team at San Tan Hyundai really shined. Thanks to the Bradfords for your business and for taking the time to share your experience with others. Enjoy your new car, and we look forward to seeing you again even if it is just to say “hi”.

2011 Hyundai Genesis CoupeHi Tom Scheurn:

Let me start off by saying my husband Richard and I were Honda Automobile customers for the last 25 plus years. With that said, allow me tell you about the experience we had at your dealership when purchasing our car back in August. Upon arriving at your dealership and exiting our car we were greeted by a man by the name of Jesse Rivera. What a nice, cordial and friendly man he is. Now keep in mind we have been Honda customers and it was hard for me to think outside the box. It’s hard to change anything in life when you are comfortable with a car and most of all reliable. I took the Genesis for a test drive, WOW!! What a car. I even told Jesse while in the car you are going to have to persuade me an awful lot to buy a Hyundai. But Jesse did his job and did an outstanding job in making me think outside the box.

I knew we wouldn’t have any problem financing the car, but we all hate the part of financing. This is where we met Dan Douthitt. Another nice, cordial and friendly man. He worked his fingers and the numbers where we could obtain this superior vehicle. But we had another problem now; we needed to locate the 2011 Genesis Coupe. Dan goes back to now find the vehicle. He locates one in Modesto, California. Yea!! We are happy people now. Not only did the financing work out we now located the vehicle.

We are now off to Financing to met your Finance Manager, Leroy Fontenot. Another nice, cordial and friendly man. Can this really be happening? Three nice men in a row? Yup, it sure can at San Tan Hyundai. That ain’t no Bull!!

Just the other day, my husband decided to buy rims for this beautiful car and had the pleasure of meeting your Parts Manager, John McCracken, and your Front Counter employee, Jess Suter. More nice, cordial and friendly men. While my husband was talking to John at the parts counter Jesse Rivera noticed us and came over and gave me a peck on the cheek and a hug. No, I am not offended by that at all. Being Italian hugs and kisses I think are great, and besides what better way to show you care. My gosh, this dealership is fantastic from beginning to end. We cannot say enough about this exceptional dealership, customer service and its employee’s.

Since the car was purchased in August, we also had the pleasure of meeting your Assistant Service Manager, Myron Lyons several times for accessories added to the Hyundai and our chrome wheels that were put on the car on September 12, 2011. Another friendly and cordial man.

Your dealership just makes me so happy. It makes me want to come back just to say “Hi” to these men. You don’t find that type of customer service these days. We are so impressed with the customer service, that we will highly recommended San Tan Hyundai to our friends.

Tom, these five individuals must be commended for a job well done. They have outstanding customer service and should be highly praised and recognized. In closing Tom, Richard and I would like to “express our thanks ” to your staff for making a long time Honda customer, a new Hyundai customer.

Sincerely,
 
Richard & Donna Bradford

Service Shines Again at San Tan Hyundai

Dave McHone,

I just had my Genesis serviced at San Tan Hyundai and I am very pleased with my service advisor, David Killingworth. I made my appointment last week and was right on time this morning. All work was preformed in a professional manner. Exceptional service! Not such good luck at Tempe Hyundai Autoplex last month.

Tell Tex or Hal that the Genesis is the best car I have ever had. My next car is another Genesis. I have been doing business with Tex since 1960 and plan to continue.

Yours truly,

Ron & Donna Jones

San Tan Hyundai Response: Ron & Donna, thank you for the kind letter. We will definitely pass on the compliments to Tex and the family.

September is Child Cancer Awareness Month

Tom Scheurn General Manager of San Tan Hyundai

Tom Scheurn GM of San Tan Hyundai Presenting a Check to the Phoenix Children's Hospital

San Tan Hyundai and the Earnhardt family have always believed in giving back to the community. One of the biggest charity fund raisers in which we participate is the Hyundai Hope on Wheels program. As part of September’s Child Cancer Awareness Month, San Tan Hyundai and other other Valley Hyundai dealers will donate $125,000 to child cancer research.

We will also donate $5 for every test driven mile from now until September 18th! So stop into San Tan Hyundai in Gilbert to test drive a new Hyundai and contribute to a great cause.

Since its inception in 1998, the Hyundai Hope On Wheels program has raised over $25 million. For more information about Hope on Wheels, and how Hyundai is helping to save lives, visit www.hyundaihopeonwheels.org.

San Tan Hyundai First to 1000

San Tan Hyundai 1st to 1000 SalesSan Tan Hyundai is the first Hyundai Store in our district to top 1000 sales of new Hyundais for 2011! That’s great news for San Tan Hyundai, and even better news for customers in the market for a new Hyundai. We’re looking to continue our pace by making the best deals on new Hyundai’s in Arizona.

Stop in any time between now and September 18th for a test drive, and we’ll donate $5 to the Hyundai Hope on Wheels program for every mile test driven.